Shipping Policy

Shipping Policy

Where we ship

We currently ship within the United States. If we can’t ship to your address, you’ll see that at checkout.

Processing and shipping time

Please allow up to 5 business days for processing and shipping. This is an estimate, not a guarantee. Orders placed on weekends or holidays begin processing the next business day.

Shipping cost

Shipping is free on the cat perch and catnip ball.

Order tracking

Once your order ships, we’ll email you a tracking number. Tracking updates may take 24 to 72 hours to appear. If you haven’t received tracking within 3 business days of ordering, email us at everleasupport@gmail.com.

Multiple items and separate shipments

If you order more than one item, they may ship separately and arrive on different days. You won’t pay extra for this, and you’ll receive tracking for each package.

Incorrect address

Please double-check your address at checkout. If you spot a mistake, email us as soon as possible. We may not be able to change the address after your order ships.

Delayed, lost, or damaged packages

If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 15 business days after shipping, email us and we’ll look into it with the carrier.

If your package arrives damaged, email us within 7 days of delivery with your order number and photos.

If tracking says your package was delivered but you can’t find it, check around your home and with neighbors first. If it’s still missing, contact us at everleasupport@gmail.com.